Creating Promising Futures Through Social Construction
Phil Cass is a host/ facilitator/trainer and consultant, a part time college level instructor, a mentor, a constant advocate for community and a life-long student. Phil is a co-founder and partner of Confluence Unlimited-a consulting, training and coaching company where integrity and wholeness open up possibilities for clients. He was CEO for 16 years of four affiliated not-for-profit health corporations (the Columbus Medical Association, Columbus Medical Association Foundation, Physicians Care Connection and Central Ohio Trauma System.) Phil’s passions are in helping organizations create cultures of participatory leadership, collaborative strategic planning, thriving environments for staff to excel, and community mental health. He holds a Bachelor’s degree in Biology from Kenyon College, a Masters degree in Counseling and Guidance from Fairfield University and a Ph.D. in Counseling and Guidance from The Ohio State University. He lives with his wife Laura and is a proud father, step-father and new Grandfather all of whom are the loves of his life.
Sandra Davidson is Assistant Professor at the University of Alberta, Faculty of Nursing. Prior to this, she served as Dean of Nursing and then Chief Academic Officer for Carrington College based in Phoenix, Arizona. Dr. Davidson has also served as the Organizational Development and Clinical Education Specialist for Cancer Treatment Centers of America (CTCA) in Goodyear, Arizona. In this position she worked with the Vice-president of Patient Care Services and nursing staff to implement and evaluate an innovative acuity adaptable care delivery model on the inpatient oncology unit. Sandra has an extensive background in the art and science of healthcare innovation. She was one of the developers of the Master of Healthcare Innovation degree program (MHI) at Arizona State University's College of Nursing & Health Innovation. She taught widely within this curriculum and also served as the program's director. The MHI is an interdisciplinary degree that prepares students to design, implement and lead transformation in health care. Sandra has 15 years of experience as an evidence-based practice mentor and has facilitated workshops and projects with healthcare practitioners aimed at developing their knowledge, skills and ability to become change agents and EBP champions. She is lead author/editor of the book “Leadership for Evidence-Based Innovation in Nursing and Health Professions” published by Jones & Bartlett (2016).
Associate Professor; Director, QSEN Institute, Director of Interprofessional Integration and Education Center of Excellence in Primary Care, VA Quality Scholars Program (VAQS), Senior Nurse Fellow Louis Stokes, Cleveland, VAMary Dolansky is an Associate Professor at the Frances Payne Bolton School of Nursing, Case Western Reserve University (CWRU) and Senior Mentor in the Veterans Administration Quality Scholars program Louis Stokes Cleveland VA. Dr. Dolansky is Director of the QSEN Institute (Quality and Safety Education for Nurses). She has co-published two books on quality improvement education, co-authored several book chapters and articles, and was guest editor on a special quality improvement education Issue in the Journal of Quality Management in Health Care. She served as co-director of the VA Transforming Primary care to implement and evaluate a longitudinal interdisciplinary curriculum for medical residents and nurse practitioner learners and is active on the CWRU Macy Interprofessional Education Grant for pre-licensure students. She lead an interprofessional team that developed and implemented a massive open online course “Take the Lead on Healthcare Quality” that has reached over 15,000 learners across the country.https://nursing.case.edu/about/directories/faculty/dolansky/
Dr. Michael De Georgia is the Director of the Reinberger Neuroscience Intensive Care Unit at University Hospitals Case Medical Center in Cleveland, Ohio. He is a Professor of Neurology at Case Western Reserve University School ofMedicine where he holds the Maxeen Stone and John A. Flower Endowed Chair in Neurology. Dr. De Georgia is also the Director of the Center for Neurocritical Care and Co- Director of the Cerebrovascular Center of University Hospitals’ Neurological Institute. He is listed annually as one of “America’s Best Doctors.” A dynamic speaker, Dr. De Georgia is a frequently invited speaker around the world and a health commentator for ABC World News Tonight, CNN, MSNBC, Fox News, and other media outlets. Finally, because of his interest in music and the brain, Dr. De Georgia is the founding Director of the Center for Music and Medicine, a collaboration between musicians, cognitive scientists, psychologists, music therapists, and physicians throughout Northeastern Ohio. In his spare time, he plays in a rock band called “The Codes.”
Dr. Katherine Gergen Barnett is the Vice Chair for Primary Care Innovation and Transformation in the Department of Family Medicine at Boston Medical Center. She also serves as the Medical Director of the Yawkey Ambulatory Care Center (ACC) within Boston Medical Center where she works as a primary care physician. Katherine joined the ACC Family Medicine Practice team in 2009 after completing her Family Medicine Residency Program and her chief residency at Boston University. Originally from Washington, D.C. Katherine attended Yale University School of Medicine. While at Yale, Katherine worked at the National Center for Complementary and Alternative Medicine at the NIH (NCCAM), studied holistic medicine with Dr. Andrew Weil, lived on a Pueblo Reservation, created a course for medical students on spirituality and medicine, and completed a fellowship studying a model of group prenatal care for underserved women. While at BMC, she implemented this successful model of group prenatal care within the Family Medicine residency (Centering Pregnancy), served as chief resident, received the AAFP Award for Excellence in Graduate Medical Education, was published by STFM’s poetry and prose contest, and was awarded the Family Medicine Resident Award for Scholarship. In 2008, Katherine completed Jon Kabat-Zinn’s intensive Mindfulness-Based Stress Reduction (MBSR) training at UMass Worcester. Dr. Gergen Barnett also served as the Director of the Integrative Medicine Clinical Services at Boston Medical Center for 7 years. Her primary interests are behavioral health integration, preventive medicine, nutrition, mindfulness-based stress reduction, women’s health, and group care. In her free time, Katherine enjoys running, reading, writing, cooking, spending time with friends, and being with her husband and three young children.
Kenneth J. Gergen, Ph.D. is a Senior Research Professor at Swarthmore College, and President of the Taos Institute. He has served as president of two divisions of the American Psychological Association, and of the Society for Qualitative Inquiry in Psychology. Gergen has made significant contributions to issues of scientific metatheory, technology and cultural change, the self, and the construction of aging. Among his major works are Realities and Relationships, The Saturated Self, and An Invitation to Social Construction. His prize-winning book, Relational Being: Beyond Self and Community, represents a major contribution to relational theory and practice. Gergen is a lecturer of international distinction. His books have been translated into multiple languages, and his work has merited numerous awards, including fellowships from the Guggenheim and Humboldt foundations, and honorary degrees in both Europe and the US.
Arlene M. Katz, is an Instructor in the Department of Social Medicine at Harvard Medical School, consultant in qualitative/ethnographic research at the Center for Multicultural Research at Cambridge Health Alliance, as well as a consultant in dialogic processes in healthcare, organizations and therapy. Her work has emphasized the importance of hearing the 'voice' of the patient and the community in care, training and research. Her research interests include dialogic processes in health care, social and cultural responses to illness and care in immigrant populations, and a multi-voiced approach to the patient-doctor relationship as well as a multi-voiced approach to organizational life. Dr. Katz has authored many articles on relationship-centered, collaborative methods of care, research and training, and has lectured on these subjects nationally and internationally.
VP and Chief Experience Officer Metro Health SystemSara Laskey, MD, was named the first Chief Patient Experience Officer at Cleveland’s MetroHealth System in late 2013. In this position, Dr. Laskey is responsible for the leadership, design, and implementation of initiatives that fulfill the patient-centered mission and vision of MetroHealth. She collaborates with MetroHealth executives, medical staff, and department directors to develop and implement best practices, training programs and communications that are transforming the culture of MetroHealth. In the past two years, Dr. Laskey and her team developed and implemented Pathways to Patient Experience, an innovative three-hour training for every MetroHealth employee. She has launched a recognition program, “Star IQ Genius,” to honor those employees whose behavior is exemplary of patient-centered care as well as implementing “Executive Leadership Rounding” for administrative and clinical leaders throughout the organization. Currently, she is deploying an intensive service and leadership program, Pathways To Caring. She also oversees the departments of Volunteer Services, Patient Relations and Survivor Recovery Services.
Ellen Luebbers is an Assistant Professor at the Case Western Reserve University (CWRU) School of Medicine in the Center for Medical Education. She is the Director of Interprofessional Education and the primary investigator on a 4-year education grant from the Josiah Macy Jr. Foundation that brings together 4 professional schools and multiple clinical sites. She is a board certified pathologist who practiced in a variety of settings and recently completed a national post-doctoral fellowship for professional leadership development in healthcare quality and systems improvement, The Quality Scholar’s Program, at the Louis Stokes Cleveland VA Medical Center. Her focus in healthcare improvement is education of health care professionals and students through interprofessional team learning for improving collaborative care. She has worked collaboratively with an interprofessional team of faculty to build educational programs, develop curricula, conduct interprofessional education research and contribute nationally through presentations, publications and book chapters. She serves as the CWRU School of Medicine faculty advisor for the Interprofessional Student Run Free Clinic and participates in many other aspects of medical and interprofessional education including quality improvement and system science.
Stephanie is a board certified Music Therapist at Cleveland Clinic’s Hillcrest Hospital under the Arts & Medicine Institute. At Hillcrest, she works with general medical/surgical, oncology, ICU, palliative/hospice, adult, and pediatric populations. Prior to joining the Cleveland Clinic as a music therapist, Stephanie worked as licensed Kindermusik Educator, using music and movement to help promote early development with babies and toddlers. She graduated magna cum laude with a Bachelor’s of Music in Music Therapy degree from Seton Hill University in Greensburg, PA. Stephanie is currently pursuing her Master of Music Therapy degree at Augsburg College in Minneapolis, MN.
Margaret Plews-Ogan is Associate Professor of Medicine and Chief of the Division of General Medicine, Geriatrics and Palliative Medicine at the University of Virginia. She is Director of the Center for Appreciative Practice at UVA, a positive culture transformation initiative. A recipient of the Rockefeller Fellowship in Theology, Dr. Plews-Ogan received her MD from Harvard Medical School and completed her residency at the Brigham and Women's Hospital in Boston in 1996. Her areas of research and teaching include patient safety and quality, humanism in medicine, appreciative practice in healthcare (including positive emotion, appreciative inquiry, contemplative practices). She is co-author of Appreciative Inquiry in Health Care: Positive Questions to Bring Out Our Best. Dr. Plews-Ogan is the lead investigator on the Wisdom in Medicine Project, a Templeton foundation funded study which investigated how people cope positively with difficult circumstances. This study resulted in a recently released Public Television documentary Choosing Wisdom and a book entitled Choosing Wisdom: Strategies and Inspiration for growing through Life-changing Difficulties. She currently practices general internal medicine and teaches in the medical school and residency programs at the University of Virginia.
Kurt C. Stange, MD, PhD is a family and public health physician, practicing at Neighborhood Family Practice, a federally-qualified community health center in Cleveland, Ohio. At Case Western Reserve University he is a Distinguished University Professor, and is the Gertrude Donnelly Hess, MD Professor of Oncology Research, and Professor of Family Medicine and Community Health, Epidemiology & Biostatistics, Oncology and Sociology. He is an American Cancer Society Clinical Research Professor, and serves as editor for the Annals of Family Medicine (www.AnnFamMed.org). He is working on Promoting Health Across Boundaries (www.PHAB.us), and is active in practice-based, multimethod, participatory research and development that aims to understand and improve primary health care and community health. He is a member of the National Academy of Medicine, part of the U.S. National Academies of Sciences, Engineering, and Medicine.
Janet Townsend is Senior Associate Dean for Regional Campuses, Community and Educational Affairs and Regional Associate Dean, West Campus, served as the Founding Chair of the Department of Family, Community and Rural Health from 2008-2015. In this capacity she recruited the founding faculty and established a program of community based education and research. In her role as Senior Associate Dean, she provides leadership, oversight and coordination of the delivery of all academic activities in TCMC’s regional campuses to achieve TCMC’s education, research and service missions and ultimately, to contribute to improved health in the region. Additionally she serves as a member of TCMC’s senior administrative team. Based in the West Campus, she also serves as its Regional Associate Dean. Dr. Townsend was recruited to TCMC in 2008 after 25 years of medical education leadership at Montefiore Medical Center and the Albert Einstein College of Medicine in the Bronx, NY. Her research interests are Community health needs and assets in vulnerable communities, community engagement, mentoring, educational scholarship, health disparities, women’s health, health needs in Old Order Amish communities.
Paul Uhlig is a cardiothoracic surgeon, associate professor at the University of Kansas School of Medicine-Wichita and medical director of the Cardiovascular Intensive Care Unit at Wesley Medical Center in Wichita, Kansas. Dr. Uhlig is internationally recognized for practice and study of high reliability health care teamwork and patient/family centered care. The cardiac care team he led while on the faculty at Dartmouth Medical School received the Eisenberg Patient Safety Award, the highest award in patient safety given by the Joint Commission and National Quality forum. This award was for developing the Concord Collaborative Care Model, a novel approach to interprofessional care with active involvement of patients and families, which is now known as the Social Process Model of Collaborative Teamwork. Dr. Uhlig’s professional interests concern transforming health care practice culture to better meet the evolving needs of patients and society. He and Taos Associate Dr. Ellen Raboin work as partners applying principles of social construction in health care. He has given invited addresses on health care teamwork and patient safety at major academic health centers and health systems across the US and internationally, including the Royal College of Surgeons of Edinburgh where he was awarded a King James IV professorship.
Peter Whitehouse, MD, PhD (Psychology) and MA (Bioethics) trained at Brown and Johns Hopkins Universities. He is currently a Professor at Case Western Reserve University and one of the best known Alzheimer's experts in the world. A geriatric neurologist, cognitive neuroscientist, and "global" bioethicist, Dr. Whitehouse is the founder of the University Alzheimer Center (now the University Memory and Aging Center) at Case Western Reserve University and University Hospitals Case Medical Center. His pioneering, internationally-recognized work led to an understanding of how the brain is affected by what he used to call Alzheimer's disease, and to the development of current drugs for the condition, and his most recent work includes ethics, integrative health care, and quality of life. Dr. Whitehouse's clinical practice is built around the power of stories to assist those with aging associated cognitive challenges. He is a founder with his wife of The Intergenerational School - an innovative, successful urban public school in Cleveland.
Diana Whitney is a global social entrepreneur. She is founder of Corporation for Positive Change, a global consulting cooperative and a co-founder of the Taos Institute. Diana’s presentations deliver messages of hope, positive change, and the call for appreciative leadership and offer practical guidance for new ways of working, living and being. Diana’s unique style of ‘interactive storytelling’ inspires audiences from at national and international conferences and leadership symposiums in Asia, Africa, Europe and North America. Diana’s award winning books on Appreciative Leadership and Appreciative Inquiry, the revolutionary process she helped to develop, have been translated into over a dozen languages and are used as text books in business schools, universities and corporate learning centers around the world. Diana consults with executives and their teams in support of strategic planning and organization development, organization culture creation and transformation, and leadership capacity building. With over thirty years of experience, her clients include British Airways, Verizon, Johnson & Johnson, Merck SA, City of Regina, Calgary Health Region, UVA Health System, Idaho Department of Education, and the Sisters of Good Shepherd. The American Society for Training and Development (ASTD) recognized her Appreciative Inquiry work, with David Cooperrider, at GTE (Verizon) with their award for Best Organization Culture Change.
Jason is a passionate champion and recognized expert on patient experience improvement, organization culture and change, and sustaining high performance in healthcare. As President of The Beryl Institute, Jason has led the growth of the organization into the leading global community of practice and thought leader on improving the patient experience, engaging over 45,000 members and guests in more than 50 countries and establishing the framework for the emerging profession of patient experience.
A central leader in expanding the patient experience movement, Jason is the Founding Editor of the Patient Experience Journal, the first open-access, peer-reviewed journal committed to research and practice in patient experience improvement. He also established and currently serves as President of Patient Experience Institute, an independent, non-profit, committed to the improvement of patient experience through evidence-based research, continuing education and professional certification.
Prior to leading the Institute, Jason designed and led the organization change, service, and leadership development strategies with HCA, working with over 45 facilities on improvement and change efforts. He also conducted groundbreaking research to identify the characteristics of high performance healthcare organizations.
Jason is a sought after speaker, provocative commentator, and respected author of numerous publications and academic articles on culture, organization change and performance in healthcare, including two books on Organization Development in Healthcare, and over 25 white papers on patient experience improvement. www.theberylinstitute.org/?page=OURTEAM
The following are presenting the Pre-Conference Workshop Programs:
Brian Amkraut is the Executive Director of Siegal Lifelong Learning Program at Case Western Reserve University offers a wide variety of non-credit educational opportunities that draw from the broad academic disciplines of the University and the heritage of Jewish learning from Siegal College. Siegal Lifelong Learning creates a connection between the academic world and the general community. Through innovative and engaging courses and events, Siegal reaches lifelong learners of all ages at CWRU’s University Circle Campus, throughout greater Cleveland, and beyond, and sets a national standard for the highest quality university-based continuing education programming. The center provides opportunities for the public to interact with internationally renowned scholars, to share in their cutting edge research, and to be involved in the ongoing conversation of our histories, current events, and our collective future.
Charles Campbell is Chief of Cardiology at Erlanger Health Systems and Associate Dean of Clinical Affairs and Professor, Department of Medicine at the University of Tennessee. He is board certified in cardiovascular disease and internal medicine, Dr. Campbell earned his medical degree from Michigan State University, completed his internship and residency at Keesler Medical Center Air Force Base and fellowship in cardiovascular disease at Wilford Hall Medical Center at Lackland Air Force Base. Dr. Campbell has served as Associate Professor of Medicine, Director of Cardiovascular Disease Fellowship Program, Co-Program Director of Clinical Scholar in Training in Cardiovascular Science Program and Director of Inpatient Services, Division of Cardiovascular Medicine at University of Kentucky and has worked as a Critical Care Air Transport leader in Germany and Iraq and as a staff cardiologist at Wilford Hall Medical Center in San Antonio, TX. He has been a member and organizer of several committees and professional societies in cardiovascular medicine and participated as a speaker in numerous cardiology conferences and as an editor or peer reviewer for national cardiology publications.
Kevin Clouthier is currently the Executive Director of a rural child and youth mental health centre in Ontario, Canada. He has been involved in the field of child and youth mental health since the 1980s serving in a variety of roles ranging from family therapist to supervisor and clinical director. A Registered Marriage & Family Therapist in Canada, Kevin is also a Clinical Fellow in the American Association for Marriage and Family Therapy. Additionally, Kevin has developed and facilitated skills development programs to health care and human service professionals in Canada and the United States in the practice of Solution Focused Brief Therapy. Research interests that are of interest include change and meaning making in psychotherapy, Organizational Development and transformation through conversational practices and innovation in healthcare. Kevin and Lynda have been together over 30 years and have two daughters.
Mary Gergen, Ph.D., Professor Emerita, Penn State University, Brandywine, and founder of the Taos Institute, is an internationally known advocate of positive aging, both as a speaker and as a writer. She has been a pioneer in the field of Performative Social Science, an author/editor of 14 books, as well as many chapters and articles, and an internationally recognized psychologist. Among her major writings are, Feminist Reconstructions in Psychology: Narrative, Gender and Performance and Playing with Purpose: Adventures in Performative Social Science (with K. Gergen). She is a fellow of the American Psychological Association, and a recipient of the Atherton teaching award at Penn State. With her husband, Kenneth, she edits the Positive Aging Newsletter, now in its 90th edition.
Cathy Lalley is a Clinical Professor at Arizona State University in the College of Nursing & Health Innovation. She teaches in the Master of Health Innovation program, Bachelor of Health Innovation program and has previously served in the capacity of Interim Director of the Program. Cathy is a Registered Nurse with 20 years of acute care experience with mothers and infants and electronic medical record implementations. In addition, Cathy has served in a leadership role as Clinical Coordinator of a Maternal and Newborn unit. Her research explores relational practices of nurses when using health information technology and specifically how nurses work-around obstacles when using technology. Cathy has several articles published from her research of nurses’ work-arounds. Cathy consults with healthcare organizations to facilitate innovation at the point of service to improve patient outcomes while decreasing the cost of care.
Sheila McNamee is Professor of Communication at the University of New Hampshire and co-founder and Vice President of the Taos Institute (taosinstitute.net). Her work is focused on dialogic transformation within a variety of social and institutional contexts including psychotherapy, organizations, and communities. Among her most recent books are Research and Social Change: A Relational Constructionist Approach, with Dian Marie Hosking (Routledge, 2012) and Education as Social Construction: Contributions to Theory, Research, and Practice, co-edited with T. Dragonas, K. Gergen, E. Tseliou (Taos WorldShare, 2015).
Ellen Raboin teaches in several graduate programs about social construction and cultures as windows into Human Systems Redesign. She participates in health care research concerning collaborative ways of giving and receiving care. Her current work also includes a collaborative inquiry into medical education programs. Her research applies a practical communication perspective rooted in relational social constructionism and the Coordinated Management of Meaning. Her broader interests include exploring the meaning of health and healing in support of health care transformation. Ellen’s resonance with the relational component of meaning making and action taking comes from 25 years of experience in process engineering, hardware and software systems implementation, account management, and consulting in organizational change. Ellen is an active board member for the Ronald McDonald House of San Francisco and is Past-President of the Bay Area Organization Development Network. She holds a Doctorate in Human and Organization Systems from Fielding Graduate University, a Masters in Organization Development from Pepperdine University, a MBA from Cal State, a BS in Chemical Engineering from Georgia Institute of Technology, and BA from Berry College.
Bailey Sousa is the Director of the International Institute for Qualitative Methodology (IIQM) based at the University of Alberta. In this role Bailey also oversees IIQM's open-access journal, published by SAGE, the International Journal of Qualitative Methods (IJQM). Bailey has worked as a project manager and team leader in a variety of entrepreneurial ventures and roles in corporate, social enterprises and academic settings. Her interests and contributions relate to workplace success and effectiveness, leadership, and teamwork in complex settings and she facilitates workshops around the world in the area. In 2015 Bailey was also named one of Edmonton's Top 40 Under 40 for her contributions to the city.
Ralph Weickel is the Principal of Performance Management, an appreciative business consultancy, which brings 30 years’ experience working across a broad range of industries including financial institutions, utilities, defense contractors, healthcare, publishing and small businesses to amplify performance. Performance Management specializes in guiding businesses/individuals to identify core strengths and build on those strengths to permanently improve performance. Engaging all stakeholders in the process, Performance Management utilizes an appreciative inquiry process as the basis for strength development, strategy identification and performance improvement.
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